Complaint form

Your complaint to Ronnefeldt

We want you to be completely satisfied with your purchase. If an item does not meet your expectations, you can of course return it to us conveniently. On this page, you can easily register your complaint with us. Our goal is to make the complaint process as simple and transparent as possible so that you can quickly get back to enjoying your favourite tea.

Please note: Refunds will only be made using the same payment method used for the original order. (It is therefore not necessary to provide separate bank details.)

Translated with DeepL.com (free version)

sur- and lastname *

E-Mail Adress *

Phone number

Order number *

Order date *

item number / product name *

Number of articles affected *

Reason of complaint *

Description of the defect *

Picture of the damage

Returns / Refunds *

I confirm that the information provided is correct and that the complaint is true. *

Fields marked with * are mandatory and must be completed.